Balmaha House Bunkhouse Terms and Conditions:

Your booking will be confirmed once we have received your booking enquiry form with all the requested information provided and sent you a confirmation response in writing. Once your booking has been confirmed it is deemed that you accept our terms and conditions.

Bookings can be made through telephone booking especially for the bunkhouse. We prefer the use the enquiry forms to book if possible as the form covers all basis of information for both parites.

Once deposit or payments made in full are done, there will be no refunds.

Deposits

For exclusive use and large groups a 50% deposit is required in advance or full payment if you prefer, an invoice will be sent with payment details. Your final booking confirmation will not be sent until payment has been received and cleared.

Please note: If you book exclusive use of a Bunk room you are charged for all bunks in the room you have booked i.e. if you book exclusive use of the 6 bunkrooms and only use 4 bunks you will be charged for the full 6 bunks. If you book a number of bunks and it has been confirmed, then the charge is for the number of bunks booked, therefore if you book 4 bunks but only use 3 you will be charged for the 4 bunks booked. This will not apply if you have informed the manager/operators in advance thereby releasing the bunk to be used for other potential guests. Exclusive use of the Bunkhouse is £350 per night.

Payment for small groups and individuals is 50% deposit at the time of booking and the balance in cash on the day of arrival or by Bank Transfer in advance. Sorry, no cheques can be accepted.

Cancellation

So long as written notice of cancellation is received not less than 8 weeks before your arrival, you will not be liable to the outstanding balance.

However, if cancellation is notified within 8 weeks of your arrival date, you will be liable to pay the full balance unless we are successful in re-letting the holiday. We advise our guests to take out holiday cancellation insurance.

Arrival and Departure:

Arrivals not before 14:00 hours and departure by 11:00 hours on the day of departure. All guests who are staying on are respectfully asked to have breakfast and clean up before 10:00 hours.

Guests that have booked but fail to turn up by 19:00hrs on the day of their booking unless agreed in writing otherwise, may lose their reservation and the room/bunk or self catering accommodation may be re-allocated to other customers.

Upon departure we ask you please to leave everything in a clean and tidy condition, as you would wish to find it! For the self catering accommodation dish washing facilities and dustbins are provided.

Smoking

Balmaha House, Bunkhouse and Chalet are a non-smoking accommodation business - it is a strict requirement that you only smoke outside of the property in designated areas where facilities are provided.

Pets:

Friendly well behaved dogs are only accepted in the Bunkhouse and Chalet by pre arrangement at a cost of £5 per dog per night and on the understanding they are kept under strict control around the premises. Please indicte how many dogs you are bringing at the time of booking.